How It Works
This
support option enables remote control of Mac’s, PC’s,
servers and select mobile devices through corporate firewalls,
and home internet connections. TeqOne technicians can see
the screen, control the mouse and work as if physically
present.
Both TeqOne and the user can see the screen as it is being
worked on. Every remote control session is logged and no information
is passed through a 3rd party. Most sessions are clientless,
lasting only for the duration of the support call and leaving
no footprint on your computer.
Any OS
It
doesn’t matter if you are running Mac OS 10.4 or 10.6,
or even if you are running Windows XP or LINUX. If you
have
a web browser and an internet connection, TeqOne can work
on your computer just as if we were sitting in front of
it.
Secure
But
this doesn’t mean you are leaving a backdoor open
to
your network or your computer. BOMGAR sessions are unique.
You have to okay each session and the software automatically
uninstalls when the remote session is complete.
Green - in more ways than one
In
today’s tight economy it makes sense to save money
where you can. Remote support saves you a trip charge,
and
the associated carbon footprint with having a tech drive
to you. Save money and save the environment.
Time
Your
time is valuable. Rather than bundling your computer up in
your car and driving into the store, or calling and scheduling
a service call, you can now just call us and request a remote
session. From something as simple as getting your new printer
up and running to getting help troubleshooting your server,
support is now as quick as a phone call and a few click on
your web browser away.
Hardware
Even
hardware issues (such as a failing Hard Drive) can be examined
remotely. It’s as if the tech was sitting in front
of your computer.
Prepaid Support Plans
If
you have a larger company and prefer fixed costs, support
service agreements are available. Replace your in house help
desk or IT with a TeqOne Prepaid Support Plan. Unlimited support
at a fixed monthly rate is also available. Please contact
us to arrange for a sit down consultation on support options.
Onsite
Of
course remote can never replace the need for a real person
onsite. In the rare situation where someone is needed onsite,
TeqOne offers an experienced IT professional to come onsite
and work with you on your issues.
